The new KPIs for FY2018 are disclosed in the table below.
5
1
20
24
14
10
12
24
7
19
17
3
7
3
118
75
28
0.7
75
26
0.1
75
15
0.2
75
25
0.1
75
25
1.1
–
–
90
100
16
n/a
100
1
90
50
1
n/a
10
18
90
90
26
0.2
90
n/a
–
90
n/a
0.3
90
n/a
–
90
9
0.5
Exceeded
Achieved
Unattained
Note: This KPI dashboard is no longer applicable, following the transformation plan of the group. However, for
the sake of consistency, comparability and completeness, we have included it.
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| KPIs | Actual | Target | Achievement | |
|---|---|---|---|---|
| International business development | Number of offices in Africa | 5 | 5 | |
| Increase in revenue from Africa | 62% | 22% | |
|
| Emerging Technologies | Number of new service in each of the traditional core competencies | 4 | 3 | |
| Increase in group revenue | 24% | 20% | |
|
| KPIs | Actual | Target | Achievement | |
|---|---|---|---|---|
| Customer satisfaction | Increase in Group customers’ satisfaction index | 87% | 92% | |
| Conversion rate optimisation | 78% | 77% | |
|
| KPIs | Actual | Target | Achievement | |
|---|---|---|---|---|
| Engagement | Improve Employee Engagement | 71% | 75% | |
| Development | Ensure all relevant technical and non-technical training is provided to reach at least 85% of certifications requirements of vendors | 90% | 90% | |
| KPIs | Actual | Target | Achievement | |
|---|---|---|---|---|
| Purchases | Increase in purchases contracted from our Business Partners | 7% | 10% | |
| Certifications levels | Reach the highest level of certification with at least 4 of our top Business Partners | 6 | 6 | |
| KPIs | Actual | Target | Achievement | |
|---|---|---|---|---|
| Systems and Processes | Implement QA frameworks | 1 | 0 | |
| IP Harvesting | IP Harvesting in head office and all subsidiaries | 5 | 5 | |
Exceeded
Achieved
Unattained
Note: This KPI dashboard is no longer applicable, following the transformation plan of the group. However, for the sake of consistency, comparability and completeness, we have included it.